FAQ’s

What can a web site do for me?
The answer to this question is neither short nor easy. With a little research and thought you can find hundreds of reasons, but there are a couple.

  1. A web site can reach thousands of people that might not otherwise know about you or your business.
  2. Customers can preview your products or services at their own time and speed.

Why does it matter how it looks as long as it works?
On average you have 3 1/2 seconds to capture the viewers attention. The first impression a potential customer gets depends on the appearance of your web site. A visitor will be interested and explore your site ONLY if your site is appealing and easy to navigate. As with any marketing you want to represent yourself in the best possible light.

I am a small mom and pop. Do I really need a web site?
The answer is “Maybe”.   Any positive communication or interaction between you, your business and the public is a good thing. Your business can save money and time while appealing to a much greater audience than otherwise possible if you are online but should it be a web site, Social Networking, electronic newsletter or???  That is what we need to find out together.

How long does it take to build a web site?
The timeframe is generally dictated by the client. The most common delay in the creation of a site is waiting for content and images to be sent to us by the client.

Does my new site come optimized for search engines or does that cost extra?
We build every web site fully optimized to current search engine algorithms. As search engines change their algorithms we notify you of the needed changes and you decide if you want us to update your site or not.

Will we need to have a face to face meeting anytime during the design process?
In the majority of cases a meeting isn’t necessary and at least half of our web sites are generally completed with contact via email and telephone only. But if the client is more comfortable with one or more face to face meetings we would be happy to do so.

Once my web site design is completed what after sales service do you offer?

We fully support any web site we design and are always available should you encounter any problems or require any enhancements. We charge $45 a hour site maintenance fee billed in real time.

May I move my web site to another Web Master sometime in the future?
Absolutely!

I hear that there are hidden costs associated with web design services. Is this true?
No. We discuss with you your web site requirements and then price accordingly. Once you have placed an order for your web site design with us, that price is strictly adhered to.

How do I keep my web site updated?
You have choices: We will do it all for you, you can do it yourself or you can do a little of both. We do need to know your preference before building the site as the site will need to be build slightly differently.

Will everyone see my web site the same?
Your web site visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. As technology grows and changes all web sites will need to be reevaluation.

Can you provide all our web design and hosting services?
Yes, we are your one stop company able to provide all your web services. No more not knowing who to call if you have a problem. We can register your domain name, design your web site, provide hosting, set up your email accounts as well ask keeping your site optimized.

Do you guarantee that my site will always be available?
No web hosting service can guarantees 100% uptime. However we can say that our servers have had 99% up time for many years. Should our servers have any problems we do have the necessary backups in place to re-upload your site without loss of any recent changes.

Do you use Flash animation in your web site design?
Yes we do offer flash but it is important to note that flash animations are often not search engine or cross platform friendly.

Can I have a email address that includes my web site domain name?
Absolutely! Your professional email address will be yourname@nameofyourwebsite.com or .net or whatever your extension is.

Can I see how many visitors I’ve had to my web site?
Yes, we provide web tracking which records where you visitors are coming from, which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Do you offer e-commerce web sites?
Yes we do.

Can I accept credit cards on my web site?
Yes. There are several methods available. We would need to discuss your needs in order to established the best method for you.

How many pages can I have on my web site?
As many as needed. We do not price web site designs based on the number of pages. We build web sites based on what is best for you, your business, your web site and how search engines rank web sites.

I already have a web site and I need it updating, can you help me?
Yes, we would be happy to look at you existing web site and proved a written review at no charge.

Do you redesign existing web sites?
Yes we do. We can redesign, retaining your corporate style or we can redesign to give you a complete new look.

Do you display any banners or pop-up ads on my web site?
Absolutely not! – It’s your web site and you have total control over the contents and who advertises on it.

What if I do not like the design?
We do not build your site until you have fully approved all aspects of your site design.

Will I be able to find my web site through a search engine search?
Yes we always design web sites to be search engine friendly.

Who owns the web site once the web site design is completed?
The web site belongs to you, period.

What is a URL?
It stands for “universal resource locator”. This is the address typed in to view your web page on the Internet. For example, you would type in http://www.nameofyourwebsite.com to access your home page.

What is a domain name?
A domain name is a specific web site address that you choose and register i.e. nameofyourwebsite.com

I am currently hosted with another hosting company and would like to switch over to Lucey Group. How do I do this?
Just ask, we will do the rest.

Can I choose you to design my site and use my own web hosting?
Yes, you can use any web host you like. Once your web site has been completed you will have to provide us with your web hosting ftp login username and password so that we can upload your web site to your hosting server.

What is web hosting?
Web hosting is necessary to have your site accessible on the Internet. We bill for hosting annually.

What is site maintenance?
Site maintenance is a fee based service to keep your site updated with new content that you provide. Most good web sites have new content updated regularly. Fresh content is what will help keep your visitors coming back. This is an optional service that we provide for our customers. If you want to maintain your web site yourself you can do so.

Why can’t I find my web site in the search engines?
Once your site has been submitted to the top Search Engines they may require several weeks, or even months to actually spider and list your web site in their directory. How fast your site is listed depends on each individual Search Engines database update schedule.

Web Site Content – What Do I Put On My Site?
That would depend on the goals of your web site. Every page of your web site needs a “Call to action”. The call to action will dictate the content for that page. We work with you to determine the call to action and the content needed for every page.

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